Frequently Asked Questions
Find quick answers to the questions we hear most. Can't see what you're looking for? Reach out and we'll be glad to help.
Shipping & Delivery
Where do you ship?
We ship across Australia. Orders are fulfilled through our international fulfillment and logistics partners. We don't ship to PO Boxes or APO/FPO/DPO addresses. See our Shipping Policy for details.
How much is shipping?
Shipping is free on all orders. There is no minimum order value.
When is my order shipped?
Orders are processed within 0–2 business days. Orders placed before 2:00pm (AEST) are prepared the same business day; later or weekend orders are prepared on the next business day.
How long does delivery take?
Handling takes 0–2 business days and transit takes 7–12 business days, for a total of 7–14 business days including processing and transit. If your order is not delivered by the end of that window, email us with your order number. We issue a full refund to the original payment method within 10 business days after receiving the message.
Returns & Refunds
Do you accept returns?
Yes. You have 30 days from delivery to request a return of new, unused items in their original packaging and with proof of purchase. See our Return & Refund Policy.
How do I make a return?
Email support@nurawear.co within 30 days of delivery with your order number, the item you wish to return and the reason. We send the return instructions and the correct return address. Returns are made by post.
Who pays for return shipping?
The customer is responsible for all return shipping costs.
Do you offer exchanges?
We don't offer exchanges.
Are there any restocking fees?
No. We don't charge restocking fees.
When will I receive my refund?
Once we receive your returned item, the refund is issued to your original payment method within 10 business days.
Orders
Is there a minimum order value?
No. There is no minimum order value.
What currency are prices in?
All prices are shown in Australian Dollars (AUD).
Can I change or cancel my order?
Email support@nurawear.co. A request received before the order is marked as shipped is accepted. A request received after the order is marked as shipped cannot be accepted; the Return & Refund Policy applies after delivery.
Products & Fit
What materials are your shoes made from?
Materials vary by style. Please check the product description for the details available for each sneaker.
Are your shoes suitable for everyday wear?
Yes. Our styles pair clean lines with cushioned comfort, designed to carry you from morning to night.
How do I choose my size?
Choose from the sizes listed on each product page and review the size guidance shown there. If you need help before ordering, contact support@nurawear.co.
Payments & Security
What payment methods do you accept?
We accept major cards, plus Apple Pay, Google Pay and Shop Pay. See our Terms of Service for details.
Are taxes included in the price?
Yes. The price on the product page is the final price, with no hidden fees.
Is payment secure?
Yes. Payments are processed securely and encrypted.
Support & Contact
How can I contact you?
Email support@nurawear.co or call +61485920711. Support is available Monday to Friday, 9:00am–5:00pm (AEST).