Privacy policy

Last updated: 25 July 2026

This Privacy Policy explains how NuraWear, a trading name of Martlaz Limited (“we”, “us”, “our”), collects, uses, shares, and protects your personal information when you visit or make a purchase from our store. We are committed to handling your personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Information you provide: your name, email address, shipping and billing address, phone number, order details, and payment information when you place an order or contact us.

Information collected automatically: device and browser type, IP address, pages viewed, and similar usage data, collected through cookies and similar technologies. See our Cookie Policy for more.

How We Use Your Information

We use your information to process and deliver your orders; provide customer support; communicate with you about your order; operate, maintain and improve our store; send marketing communications where you have consented (you can opt out at any time); and comply with legal obligations.

How We Share Your Information

We do not sell your personal information for monetary value. We share it only as needed with: our e-commerce platform (Shopify); payment processors to complete transactions; our international fulfillment and logistics partners to deliver your order; and our order-tracking service provider, CWILL (ParcelPanel), when you use order tracking. We may also disclose information where required by law, or in connection with a business transfer. These providers may process information outside Australia.

Cookies

We use essential cookies and similar technologies to operate the store, maintain security, remember country and language settings, preserve cart contents, process checkout and provide order tracking when requested. We do not enable optional advertising cookies, session-recording tools or behavioural analytics embeds on the public storefront. You can manage cookies through your browser settings. See our Cookie Policy for details.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including encryption of payment data during transmission. No method of transmission or storage is completely secure, but we work to safeguard your information.

International Transfers

Martlaz Limited is registered in the United Kingdom, and some of our service providers operate outside Australia. Where your information is transferred overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Your Privacy Rights

Under the Australian Privacy Act, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request, contact us at support@nurawear.co. We may need to verify your identity before responding. If you believe we have not handled your personal information appropriately, you may lodge a complaint with us first, and you also have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's Privacy

Our store is not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page.

Contact Us

Store Name: NuraWear
Company Name: Martlaz Limited
Company Number: 16614951
Business Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@nurawear.co
Phone: +61485920711
Customer Service Hours: Monday to Friday, 9:00am–5:00pm (AEST).