Shipping policy

Last updated: 25 July 2026

This Shipping Policy explains how and where NuraWear ships, how long delivery takes, and what to expect after you place an order.

Where we ship

We ship across Australia. Orders are fulfilled through our international fulfillment and logistics partners to support efficient processing and delivery. We do not ship to PO Boxes or APO/FPO/DPO addresses.

Shipping cost

Shipping is free on all orders. There is no minimum order value.

Order processing

Orders are processed within 0–2 business days. Orders placed before 2:00pm (AEST) are prepared the same business day; orders placed later, on weekends or on public holidays are prepared on the next business day.

Delivery time

Handling time is 0–2 business days and transit time is 7–12 business days, for a total delivery window of 7–14 business days from the date of order, including processing and transit.

Delayed or missing orders

If your order has not been delivered by the end of the published 7–14 business-day total delivery window, email support@nurawear.co with your order number. We will issue a full refund to your original payment method within 10 business days after receiving your message.

Order tracking

Once your order ships, you will receive a confirmation with tracking details. You can follow your order at any time using our Track Your Order page.

Taxes and duties

The price on the product page is the final price, with no hidden fees.

Questions

If you have any questions about your shipment, contact us at support@nurawear.co, Monday to Friday, 9:00am–5:00pm (AEST).

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Store Name: NuraWear
Company Name: Martlaz Limited
Company Number: 16614951
Business Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@nurawear.co
Phone: +61485920711