Refund policy

Last updated: 25 July 2026

We want you to love your NuraWear footwear. If something isn't right, this policy explains how returns and refunds work.

Return window

You have 30 days from the date of delivery to request a return.

Condition of returned items

To be eligible for a return, items must be new and unused, in their original packaging, and accompanied by proof of purchase.

Non-returnable items

For hygiene and safety reasons, some items cannot be returned. These include: items that have been worn outdoors or show visible signs of wear; items returned without their original packaging or proof of purchase; and gift cards. This does not affect your rights in relation to faulty, damaged or incorrect items, which are covered below.

How to start a return

Email us at support@nurawear.co within 30 days of delivery with your order number, the item you wish to return, and the reason. We will send you the return instructions and the correct return address. Returns are made by post.

Return shipping costs

The customer is responsible for all return shipping costs. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Restocking fees

We do not charge restocking fees.

Exchanges

We do not offer direct exchanges.

Faulty, damaged or incorrect items

If your item arrives damaged or incorrect, or you believe it is faulty, contact us at support@nurawear.co with your order number and clear photos. We will issue the refund for the affected item to your original payment method within 10 business days after receiving that information, and you will not need to return the item. This does not limit any rights you have under the Australian Consumer Law.

Refunds

Once we receive your returned item, the refund will be issued to your original payment method within 10 business days. If you have not received it within that time, please contact us. Original shipping is free, so no shipping charges apply to your refund.

Questions

For any questions about returns or refunds, contact us at support@nurawear.co, Monday to Friday, 9:00am–5:00pm (AEST).

---

Store Name: NuraWear
Company Name: Martlaz Limited
Company Number: 16614951
Business Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@nurawear.co
Phone: +61485920711