Widerrufsrecht

Last updated: 27 June 2026

We want you to love your NuraWear footwear. If something isn't right, this policy explains how returns and refunds work.

Return window

You have 30 days from the date of delivery to request a return.

Condition of returned items

To be eligible for a return, items must be new and unused, in their original packaging, and accompanied by proof of purchase.

How to start a return

Email us at support@nurawear.co with your order number and the reason for your return. Once your request is approved, we will send you return instructions and the correct return address. Returns are made by post.

Return shipping costs

The customer is responsible for all return shipping costs. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Restocking fees

We do not charge restocking fees.

Exchanges

We do not offer direct exchanges. If you would like a different product, simply return the original item and place a new order.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact us at support@nurawear.co within 30 days of delivery with your order number and a photo. We will arrange a refund, and you will not need to return the item.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method within 10 business days. Original shipping is free, so no shipping charges apply to your refund.

Questions

For any questions about returns or refunds, contact us at support@nurawear.co, Monday to Friday, 9:00am–5:00pm (AEST). We typically respond within 24–48 business hours.

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Store Name: NuraWear
Company Name: Martlaz Limited
Company Number: 16614951
Business Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@nurawear.co
Phone: +61485920711